An understanding of the general principles of how queues operate and how to use models to analyze queuing phenomena and develop queuing solutions; the knowledge needed to diagnose and correct the problems that are creating queues, whether they be queues of shoppers at a market, queues of work in a factory, or queues of checks at a service center. Basic probability theory and statistical tool are reviewed in the early part of the course.

CISB210

Course Syllabus